Problem Statement
In the dynamic landscape of digital commerce on the Open Network for Digital Commerce (ONDC), the enforcement and management of Service Level Agreements (SLAs) between buyers and service providers often lack transparency, leading to disputes and a lack of accountability. Traditional methods for ensuring adherence to SLAs are manual, time-consuming, and prone to errors, hindering the efficiency and trustworthiness of transactions.
Abstract
Develop and deploy smart contracts on the ONDC to automate and enforce Service Level Agreements (SLAs) between buyers and service providers. The project aims to create a decentralized and transparent system where the terms and conditions of SLAs are coded into smart contracts. These contracts will automatically execute and enforce the agreed-upon terms, providing a trustless and efficient mechanism for managing and ensuring compliance with SLAs in various transactions on the ONDC.
Outcome
The project’s outcome is an automated and secure system for managing and enforcing Service Level Agreements (SLAs) on the ONDC. Through the use of smart contracts, the project will streamline the SLA process, reducing the risk of disputes and improving overall transaction efficiency. Buyers and service providers will experience increased trust in their transactions as the automated execution of SLAs ensures that agreed-upon standards are met. This outcome contributes to a more reliable and trustworthy digital commerce ecosystem on the ONDC.
Reference
Information Technology Service Management is managing information technology services that focus on customer satisfaction and ensure meeting Service Level Agreements (SLA). The organization used in this study is a university, and there are service providers, namely the information technology directorate center, and the service users are several sections in the university. SLA management is currently conducted by emailing SLA documents to each section. The current SLA management is challenging to manage contract recording because documents are in separate emails, and there needs to be a monitoring process for SLA.
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